COVID19 Update

To Our Valued Customers:

During this unprecedented time, our thoughts are with those who have been affected by COVID-19, directly or indirectly. As our community continues to struggle with the impact of COVID-19, we are monitoring any updates and recommendations from our local health officials. We know you rely on us when emergencies happen. We wanted to inform you we have taken increased steps to ensure we can continue to serve you while protecting your health, the health of our technicians, and of our community.

HILLTOP Safety Measures:

  • Our technicians use one-time-use, disposable shoe covers and gloves, as well as taking the extra precautions to clean tools and equipment.
  • Technicians, as well as our office staff, have been briefed on safety practices within our customers’ homes and on our local health authority’s recommendations for how we interact with one another.
  • Our employees are closely monitoring their own health. To date, there have been no reported cases of an employee exhibiting symptoms related to COVID-19. In the event that there is an employee who is presenting symptoms or fear that they may have been exposed, they will be self-quarantined, along with any employees that they have been in contact with.
  • NOTE: If we don’t shake your hand, or politely ask you to stand 6 feet away, we mean no offense. We just want to minimize the spread of germs to keep everyone healthy.

Your Home Health:

Home hygiene is always a top priority and especially when germs are likely to spread. It’s important to follow advice from the local health authorities and maintain good airflow in your home.

You can practice good home hygiene by:

  • Disinfecting and cleaning surfaces frequently.
  • Ensuring your home’s vents and filters are clean — central heating and cooling systems ventilate the air in our homes to protect our health.
  • Improving indoor air quality with products that can filter very small particles, kill germs, and control humidity. This includes products such as high-efficiency filter systems, air purification systems, and humidifiers.

For the safety of our community: If you have been exhibiting any symptoms related to COVID-19, and you have recently had service, please call our office immediately so that we can help ensure the health and safety of our team members and our other clients.
Your health and safety are important, and we will continue to be here to assist you.

Please Note:

If you are experiencing any symptoms related to COVID – 19 and you are experiencing a home emergency, such as a flood, please call the City of White Rock for them to shut off your water at 604-541-22181 or the City of Surrey at 604-591-4152 during business hours or 604-591-4431 after hours and weekends. If you are experiencing a gas smell/ leak to please call FORTIS BC at 1-800-663-9911 or dial 911.

FortisBC Furnace Rebate

FortisBC $1,000 Furnace Replacement Rebate

Starting October 1 2019, FortisBC is now offering a $1,000 rebate to replace your old natural gas furnace with an eligible ENERGY STAR® model. Plus, if you install an eligible connected thermostat, you could be qualify for an additional $150 rebate.

If you have been considering replacing your old furnace, now is the time.

To learn more about this rebate please give us a call and we can walk you through the process.

For further information and to see if you are eligible, please visit:

$1,000 FortisBC Rebate for Tankless Water Heaters

FortisBC is currently offering a $1,000 rebate on eligible high-efficiency tankless water heaters. This is great news for homeowners who have an old water heater that is on its way out. Generally speaking high-efficiency tankless water heaters use 30% less energy than old storage type tanks typically found in most homes. This is better for the environment and reduces your gas bills.

How can I tell if my water heater needs replacing? These are some things to look for and consider. If you are unsure, give us a call and we can figure it out together.

  • Noise – Is it making bubbling, boiling, knocking or whining noises?
  • Leaks – Is there water collecting on top, near or around the water heater?
  • Stains – Are there rust stains in the laundry, showers or sinks?
  • Dirty / Rusty – Is the water rusty / dirty when the tap is on hot?
  • Slow – Is it talking longer to heat up the water than it used to?
  • Amount – Are you not getting as much hot water as you used to get?
  • Age –  Can’t remember when it was installed? An old tank might be on its way out.

What are the benefits of a condensing tankless water heater over my old tank style water heater?

  • The water is heated as you need it
  • No wasted energy heating stored water
  • Takes up less space, more compact
  • Can be wall mounted
  • Energy savings / gas savings
  • Operating costs are lower

Since 19% of home energy is consumed by your water heater, the energy savings switching to a tankless condensing water heater can be substantial. This will reduce your monthly gas bill and is also better for the environment. Please give us a call to discuss your system or request a quote below.

EV GREEN Water Filtration System


  • Proper Alkaline PH balanced water for human consumption
  • Ultra Violet Light Protection with Auto Shutoff
  • 100% Tankless which means cold water on demand, zero waste water, more space
  • Lead Free Brushed Nickel Faucet
  • Designed in Canada, Built in USA
  • Customer first approach with an A+ BBB rating


  • Removes particles down to 5 microns in size. Approximately 200 millionths of an inch
  • 100% melt blown pure polypropylene filter
  • Filters sediments, rust particles, dirt, sand, scale, and other fine impurities
  • Thermally bonded pure polypropylene microfiber
  • High dirt-holding capacity

Micro Membrane

  • Removes microscopic particles up to 50,000 times smaller than a human hair
  • Removes plastics
  • Removes silt
  • Removes proteins
  • Removes benzene
  • Removes suspended solids
  • Removes viruses and bacteria

Alkaline PH+

  • Adds potassium, calcium, magnesium, and other essential minerals to your water
  • Up to 20% more oxygen than tap water
  • Slows the aging process
  • Helps prevent disease
  • Gives you more energy

Carbon Media

  • Removes chlorine and chloramines
  • Removes pharmaceuticals
  • Removes organic matter
  • Removes benzene
  • Removes pesticides
  • Removes cloudiness
  • Removes voc
  • Removes bad tastes and odors

Ultra Violet Light Technology

  • Automatically shuts off when water flow stops
  • Elimanates E.coli
  • Eliminates viruses
  • Eliminates cysts
  • Eliminates bacteria
  • Eliminates microorganisms
  • Eliminates algae

Air Conditioner Maintenance and Home Comfort Tips

Your air conditioner is the biggest reason why your home is comfortable throughout the year. If it works perfectly, it really doesn’t matter how high the temperature is in the summer months or how low it is in winters. But if it is not in good condition, you’re done! Not only is your home uncomfortable but discomfort doesn’t allow you to rest, relax or sleep. The threat of a worn out air conditioner is dangerous for your body and peace of mind. Get the most out of your AC system with these valuable tips.

Save Money: An inefficient air conditioner can cost you a lot. To keep it energy efficient, you need to sign up for an annual maintenance plan.
● Change Air Filter: Your air filter attracts a lot of dust and dirt when it runs. If it is not cleaned and changed, you could lose over 5% of your air conditioning efficiency.
● Avoid Expensive Repairs: If your air conditioner is well maintained, it can help you avoid expensive repairs later.
● Beat Hot Sticky Summers: However hot and sticky summer is, you keep your cool with a well functioning air conditioner. The same applies for the latter part of the year. However cold it is outside, you enjoy the best temperature at home.

Why suffer? Here’s what you can do to ensure your AC lasts you in good condition for years.

Air Conditioner Maintenance Tips

Annual AC Inspection: Call AC professionals at least once a year to make sure your air conditioner is in good working condition. If you don’t do so, the lifespan gets shortened and your investment is affected. Isn’t it better to spend a little on its health than incurring heavy expenses on a new one later? The best time to get it fixed is at the beginning of the summer season. If you missed it, just get it done now before winter sets in. Better late than never.

Replace Furnace Filters: It is a good idea to clean or replace furnace filters every three months. There are more dust and grime in the air than you know. It all gets clogged in the filter, endangering the health of your family. If you have children, allergic members or ailing seniors, you have all the more reason to change filters frequently. Changing filters allows your AC to work better using lesser energy.

Clean Around the Condenser Unit: The condenser unit is located outside your home. It’s easy to see why this needs regular cleaning. The placement makes it prone to accumulating dust and debris around the area that could obstruct airflow from the condenser fan. Clean it well. Trim grass or weed that grows around the area. Make sure the outdoor unit releases warm air. If it does not, the unit can overheat and break down.

Close Blinds and Drapes: To keep your home cool and reduce energy bills, try not to keep your air conditioner on when you are away. Close blinds and drapes on south and west facing windows to trap the cool air.

Call Hilltop Plumbing and Heating for Annual AC Maintenance

We are a licensed, bonded and insured plumbing and gas fitting company serving White Rock and Westminster area for over 45 years. We offer a full range of HVAC and drain cleaning services for residential and commercial properties, backed by guaranteed workmanship and parts warranty. Whether you need a new installation, routine maintenance or emergency repair, call us to let us know how we can be of service to you.

Furnace Maintenance Tips

Fall is just around the corner. As you start feeling the nip in the air, you need to look at your furnace to wake it up from hibernation. Timely maintenance can save you costly repair expenses later. It is really not that difficult to service your furnace. It helps to remember that when your heating or cooling system malfunctions, the cause is usually one of these three components: temperature control source, distribution or thermostat.

Check the source of the malfunction. Either the furnace has lost connection to power or the fuel is not reaching the unit or perhaps the fuel (gas or oil) may not be igniting. To ensure each component operates smoothly, here are some simple inspections you could do yourself between professional annual checks.

Thermostat Inspection

If you have an old furnace, check the thermostat. Is it turning on and off too quickly or overheating the room? There could be an issue with the thermostat. Call an HVAC technician to have it checked for repairs.

Filter Replacement

Do you change or clean the filter in your furnace? It gets clogged with dust, dirt and everything else that enters the furnace. There are several filters available in the market. Alternately, call an HVAC technician to have the clogged filter replaced professionally with a new one.

Check the Vent and Furnace Ducts

Not all damages can be easily fixed. If the damages are extensive, it is best to replace your furnace with a new one. Blocked vents can cause air obstruction, uneven heating and leaks. Your furnace is used for long hours so it is best to add cleaning to your monthly task list to keep it operating smoothly. Some furnaces are bear the main entrance. Others have fuses mounted within or outside the unit. Check the RESET button if the unit has one. If it is not working, wait 30 minutes and hit the RESET button again, once or twice.

Power Connection

If your furnace has simply stopped working, first check the power source. Is it properly connected and turned on? Are there any blown fuses or tripped circuit breakers? If there is a separate power switch, see if that is turned on. Have a look at the thermostat and the setting. Increase it by 5ºC to turn up the heat.

If the unit uses gas, check to see if the gas supply is turned on and the pilot light is lit. If you smell gas, shut off the gas and turn the lights on or off. If you suspect a leak, move away from

the house and call the gas company or fire department. Check to see if there is sufficient oil if it uses oil. If you are unsure, call an HVAC professional to check the furnace thoroughly.

Call Hilltop Plumbing & Heating for Annual AC Maintenance

Hilltop Plumbing and Heating is a licensed, bonded and insured plumbing and gas fitting company serving White Rock and Westminster area for over 45 years. We offer a full range of HVAC services and inspections for residential and commercial properties. If you need a new installation, routine maintenance or emergency repair, give us a call!

Why Does My Heater Come on When System is Set to Cool

Are you turning your air conditioner on in the summer and notice that even though it is running, your house is not being cooled? Has your electric bill spiked recently? If so, then your heater may be turning on even though your HVAC system is set to cool This is an annoying problem, not only because you are going to be paying a higher electric bill but also because your house is not cool! So what is going wrong and how do you fix it?

Issue #1: Thermostat Connection is Broken

One thing that may be happening is that the connection from your thermostat to your AC unit may be disconnected. This can be from faulty wiring or a short out. What can happen is that because the connection is broken it does not matter that you are pressing cool on your thermostat, there is no way for the AC unit to know what you are trying to do. If your unit was the last set to heat, it might then turn the heater on instead of the AC unit. There are a variety of reasons why this happens, but a heating and cooling expert can get everything fixed up for you.

Issue #2: A Faulty Thermostat

While most problems should be diagnosed by an HVAC professional, you can check to see if your thermostat is faulty and needs a quick, easy fix. For example, you could be having all of these heating and cooling issues simply because your thermostat has lost power. Before you call anyone to come in and look at your thermostat, you will want to check that the batteries are still working. If the screen on your thermostat is blank, you may have tripped a breaker, which is also an easy fix. The worst case is that you have a defective thermostat, in which case you will need to get the unit replaced with a new one.

Issue #3: Furnace Electrical Problems

You can have issues with the thermostat and the connection, but sometimes you can have an issue with the furnace itself. The blower inside of your furnace is in charge of circulating air throughout your home even in the summer when you are circulating cold air. A furnace has an incredibly complex network of wires and a circuit board to control its function. If there is a malfunction in these circuit boards, then your heater may start to misfire and will heat your home when it is receiving the instruction to cool.

So What Do You Do?

No matter which one these issues you are experiencing, you should not be handling it yourself unless already work for an HVAC company yourself. If you are having problems with heating and cooling, and need an AC repair, then call the team at Hilltop Plumbing. We do gas fireplace repair, AC repair, and furnace repair and can get your heating and cooling system back up to a

working condition so that you save money and can enjoy your home once again. Do not suffer in the heat this summer, call us today!

Why Does not My AC Unit Come With a Dehumidifier

In the winter, having humidity in your home is a good thing. It helps hold heat and keeps your skin from drying out as well as keeping you healthy. Once summer comes along though, you will want to remove as much humidity as you can from your home. Humid air in the summer works against your air conditioner and keeps your house hot while the unit is trying to cool it off. So why do air conditioners not come with a dehumidifier along with the cooling apparatus?

Air Conditioners Natural Dehumidifying

Air conditions do, automatically, remove humidity from the air. This is because when the air is cooled, moisture is collected as it condenses on the coils. From there, the moisture is drained away. For many climates, this is enough dehumidifying for their home to remain at a comfortable level of humidity. In areas that have relativity high humidity levels, though, an air conditioner may not be enough on its own to keep a home comfortable.

Crank the AC

One way to combat this is to run your air conditioner continuously rather than turn it off when you leave during the day or at night when you are asleep. While this will help keep your home from getting too humid, your heating and cooling costs will be significantly higher than what they otherwise would have been. While it does work, this is not the best option for most homes.

Standalone Dehumidifiers

If you have a smaller space to dehumidify, such as an apartment or condo, then a standalone dehumidifier is a great option to help get your home comfortable again. They are not very costly and can be picked up at many pharmacies and department stores, as well as found online. You can set them up wherever your humidity levels are too high, and they will work well to dehumidify a single room. This is their downside, as you will have to move them from room to room yourself and make sure that you are emptying the reservoir as it fills.

Whole-Home Dehumidifiers

This type of dehumidifier ties into your existing HVAC system. Instead of only dehumidifying a single room in your home at once, a whole-home dehumidifier will pull moisture from every room in your home at once. They work by pulling in the air from the ventilation system and dehumidifying that. They are great because you can have them running when you are not running the air conditioning unit, which will make it easier for your air conditioner to cool down your home when you turn it back on.

Who Needs a Dehumidifier

If your home has a 50%-60% humidity level, then a dehumidifier might be a necessity for you. Before you go out and get a standalone or whole-home dehumidifier though, call the team at Hilltop Plumbing. One of the main causes of too much humidity in the home is having an air conditioning unit that is too large for your home. You may simply need a new unit instead of the addition of a whole-home dehumidifier which can be costly to install.

Contact Hilltop Plumbing today, for all your HVAC needs. We will get you living in comfort in no time!

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